How do I get another medical insurance card?

You can go onto UMR’s portal yourself and print another medical card.  www.umr.com OR Call Susan, Hilltop’s Benefits Coordinator – she can print you a temporary card and order a new one to be sent to your home. 

How do I find a Doctor or a Specialist?

Visit the UMR website designed specifically for Hilltop employees and plans: CLICK HERE

OR you can reach out to Monument Health who can help you choose a Primary Care Physician and discuss Specialists in our plan. Their phone number is 970-683-5630. 

Can I use Telemedicine?

Yes. If you have Hilltop’s medical insurance, you can use Teladoc with $0 copay.  Refer to page 9 in the Benefit Guide for instructions on how to sign up for Teledoc. You can also use Telemedicine to meet with your Primary Care Physician remotely.  Each office handles this differently, but you pay your normal co-pay, and use technology to receive care.

I need a preauthorization for a procedure, what do I do?

Your doctor will need to call UMR to authorize this procedure. Provide your doctor your insurance information.  

What is the difference between Tier 1 and Tier 2?

These are the two networks that we offer our employees, tier 1 offers the best discounts and lowest deductible and out of pocket for medical use. Tier 1 doctors are normally affiliated with St. Mary’s where tier 2 are normally affiliated with Community Hospital.

Who is an “eligible dependent”?

• Your spouse
• Your children under the age of 26
• Your “Common Law” spouse / “Domestic Partner” (Additional paperwork needs to be completed

What do these words mean?

• Specialist – this is a provider that specializes in a specific area of medicine. We no longer require referrals to see specialists
• Deductible – this is the amount of money you will pay before your insurance starts paying. You will then pay a portion of the costs until you meet your out of pocket maximum. 
• Out of Pocket Maximum – this is the maximum amount of money you will pay in the benefit year. After this is met, your insurance will pay 100% of the costs. 
• Copay – this is the amount of money that you will pay for a service. 

Important Documents

• Declaration of Common Law Marriage
• Medical Summary Plan Description
• Grand Junction- 1000 Medical Plan Coverage Summary
• Grand Junction- 2500 Medical Plan Coverage Summary
• Delta/Montrose- 1000 Medical Plan Coverage Summary
• Delta/Montrose- 2500 Medical Plan Coverage Summary
• Summary Annual Report

Do I need an insurance card?

You do not need an insurance card for dental insurance. You will need to notify your provider you have Delta Dental Insurance and provide them your personal information. They will be able to find you in the Delta Dental system. 

How do I find a provider?

Click here to find a provider. In the “Your Plan” drop down, choose Delta Dental PPO or Delta Dental Premier. You will want to verify with your provider they accept your insurance BEFORE the appointment. 

Important Documents

• Delta Dental Summary Plan Description
• Delta Dental Benefit Summary
• Print your dental card here

Do I need an insurance card?

You do not need an insurance card for vision insurance. You will need to notify your provider you have VSP Insurance and provide them your personal information. They will be able to find you in the VSP system. Click here to find a provider.

How do I find a provider?

Click here to find a provider. You will want to verify with your provider they accept your insurance BEFORE the appointment. 

Important Documents

• VSP (Vision) Summary Plan Description
• VSP Member Benefit Summary
• Print Your Vision Card Here

Does Hilltop match my contribution for a dependent care FSA?

Yes. Hilltop will match dollar for dollar up to $2,500 of your elected dependent care amount every benefit year (July 1 – June 30). 

What can be purchased with my ThrivePass Card (Flexible Spending Account-FSA) ? 

ThrivePass has a great resource available to participants on the ThrivePass Member Portal called the FSA Store.  This has the most up-to-date information regarding FSA eligible products. 

Additionally, participants can call or email our customer support team directly with questions/concerns at the number/email below. 

• ThrivePass number: 866-855-2844 (Option 1 for Pre-tax Services: FSA/HSA/Commuter)
• E-mail Support address: TPA@Thrivepass.com 

Important Documents

• ThrivePass Member Portal Guide

When can I sign up?

You can sign up at anytime throughout the year. You do not have to wait until open enrollment.

How do I sign up?

Click Here  and follow the prompts. 

Will this come out of my paycheck?

Yes, this is deducted out of your paycheck every pay period. 

Important Documents

When can I sign up?

You can sign up at anytime throughout the year. You do not have to wait until open enrollment.

How do I sign up?

Click Here  and follow the prompts. 

Will this come out of my paycheck?

This benefit does not come out of your paycheck. You will receive a discounted rate of pet insurance because you are a Hilltop employee, but MetLife will ask your for a payment source when you sign up for this benefit.

Important Documents

Why am I being asked to fill out an Evidence of Insurability (EOI)?

If you elected or made changes to your additional life insurance during open enrollment, you will be asked to fill out an EOI for yourself or a family member. This is needed by Unum to determine if you meet their acceptance standards for the amount of insurance requested.

How do I update my beneficiary?

Please call Susan Volkmann at 970-244-0446.

Important Documents

How do I sign up?

During enrollment periods, you can contact Jo Anne Allen at joanne_allen@us.aflac.com or 970-201-0481.

Will this come out of my paycheck?

Yes. This will be deducted from your paychecks. 

Important Documents

• Aflac Wellness Claim Form
• Aflac Accident Claim Form

What is my employee ID number & what is the code to sign up?

Your id is employee id that can be found on UKG.

The wellness code is hilltop

Can I receive a discount on my medical insurance for participating in the Wellbeing program?

Yes! If you complete the 2 steps that are required (go to the wellbeing portal for more information), you can receive the following monthly discounts:

• Employee Only: $35 discount
• Employee & Spouse or Child: $45 discount
• Employee & Family: $50 discount

Important Documents

Important Documents

• Home Buyer Assistance Forms

Important Documents

• Tuition Reimbursement Form
• Mesa County Partnership Scholarship 

What is PTO?

Hilltop combines all paid time off into one bucket. This bucket of accrued time can be used for any time away from work such as Holidays, Sick days, personal days, vacation days, etc. You can find your PTO accrual on page 23 of the benefit booklet. 

PTO Information-WATCH HERE FOR MORE INFO

Can I cash out my PTO bank?

Yes, you can cash out up to 40 hours of PTO per calendar year. 100 hours must remain in your bank after cash out. 

What is EIB?

Hilltop provides employer-owned paid leave to an individual who may be out of work for their personal illness or injury for more than 3 days. The accrual rate for EIB is 0.02692 per hour worked.

EIB Information-WATCH HERE FOR MORE INFO

What is a sabbatical?

Hilltop provides employees an additional 4 consecutive week sabbatical after they have reached 5 years of longevity. Please see the sabbatical policy in the employee handbook for additional information. 

Important Documents

• Sabbatical Process and Request Form