Karen has been with Hilltop and B4Babies since 2015. I have had the pleasure to work with her for 3 years and have witnessed tremendous personal and professional growth during that time. Karen is passionate about the work she does and is continuously finding ways to improve our services to participants, promote our services to community members, and streamline processes for our staff. We have struggled with an antiquated database system for quite some time. This system was not user friendly and staff had many challenges utilizing it, pulling reports, etc. Recently, Karen took the initiative (with assistance from Tyler in IT) and developed a user friendly platform to collect our data. This system allows the user to enter information collected once and auto-populate multiple required forms. The system will generate appointments on calendars and email all required forms to the participant with a click of a button. Karen streamlined the data entry and appointment process, reduced staff time in entering data, and made reporting simple and functional. Karen is so passionate about her work and the quality of services provided that she often does much work behind the scenes to improve B4Babies. Karen’s passion and dedication is an inspiration to those around her!