Sally has been a resource Navigator with 211 for over a year and a half. Sally is quiet and reserved by nature but over time we have seen the deep level of commitment and passion Sally has for helping people. Early on Sally demonstrated the value of courage as this position pushed out of her comfort zone in relation to technology. 211 utilizes several databases and spreadsheets and though Sally was nervous when going through training she pushed through and conquered her fears and has become more than proficient in the use of 211’s technology. She also showed courage and growth when 211 started processing SNAP applications. Though Sally was worried about taking that on, she put 100% effort into learning the system and has not only personally grown in her confidence but has helped to significantly increase the number of SNAP applications that we process at the FRC. Sally completes about 50% of the SNAP applications for the FRC and has helped to significantly increase the number of Spanish-speaking SNAP applicants and Spanish-speaking calls to 211. Sally is passionate about assisting the Spanish-speaking population and demonstrates the values of relationships and inclusivity by always jumping at the chance to be involved whether it is attending an event, advocating for our services or providing interpretation services at the office. Sally is always willing to step up and help other programs in the FRC when Spanish interpretation is needed, such as helping Health Access with health insurance enrollments and helping with walk-ins at the FRC. Even when working with individuals outside of the  211 program, Sally brings the same compassion, grace and kindness as she does every day to our 211 callers. Sally radiates positivity and always greets you with a huge smile no matter what she is doing, even when she was the only 211 resource navigator for several months. Her consistency, strength, teamwork and passion has helped to move the 211 team forward and we are so very lucky to have her on our team and at Hilltop.