Throughout the years of working so closely with Elaina I continuously am impressed of her strong work ethic and attentiveness to detail. Elaina has continuously put people first by squeezing clients in to get their assessments completed if she knows we are racing the clock to get them into a specific training. It is because of this we have clients who are able to enter into CNA or CDL courses that inevitably provide them a chance to increase their wages and have a positive impact on their lives. Elaina has even created a calm space for a client of mine with special needs and ensured that she was the only tester that afternoon to provide the best possible environment for their anxiety. Elaina is continuously striving for excellence by going out of her way when tracking down assessment results and is so timely with her responses that she has a reputation with other agencies that depend on the assessments as well. Elaina does not have to get clients in after the day is “full” but she finds a way to make room for them. She has never had to respond to an email within 5-10 minutes of sending it but she knows how important these results are and makes sure to respond as quickly as possible. These actions display a challenge of the status quo and the best part is she does it with a smile. If Elaina has made any mistakes (which is vary rare!) she immediately tracks down the case manager, takes responsibility and focuses on what steps are needed to make things right. I am so happy to work with Elaina and feel she represents Hilltop’s mission statement every day.